Terms & Conditions — AirDugOut

Welcome to AirDugOut!

Looking to find information about us and our products? You can find everything you need to know about us, AirDugOut Limited, and our products on our website before you order.

When you place an order (including a pre-order) with us, you are agreeing to the below terms and conditions:

1 We only accept orders when we have checked them

We contact you by email to confirm we have received and accepted your order.

2 Sometimes we reject orders

Sometimes (but rarely) we may reject orders, for example, because a product is unexpectedly discontinued or out of stock, because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

3 We charge you when you order

Pre-orders

When you place a pre-order for an AirDugOut shelter, you are securing the product at the stated launch price. Payment is taken in full at the time of checkout to secure your production slot.

Payment Options

We accept a range of payment methods across different countries. The payment methods available to you in our checkout may differ based on which country you are browsing in.

A list of payment methods that we offer are provided on the payment page.

We utilise Stripe for secure payment processing. We do not store your credit card information.

Please note that different terms and conditions may apply to the different methods of payment, such as Clearpay and Klarna. Such terms and conditions are accessible when you select such payment methods.

4 We are not responsible for delays outside our control

At the time of your order, we will provide you with an estimated date for delivery. If our supply of your product is delayed by an event outside of our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for, but not received.

5 Products can vary slightly from their pictures

A product's true colour and appearance may not exactly match that shown on your device or in our marketing. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have up to a 5% tolerance unless otherwise specifically stated on the site.

Certain images contained on this site may be computer generated and are used for illustrative purposes only.

6 You have a legal right to change your mind

6.1 Your legal right to change your mind

For most of our products, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including standard delivery costs (if applicable). This is subject to some conditions, as set out below.

6.2 When you can't change your mind

You can't change your mind about an order for goods that are made to your specifications or are clearly customised.

6.3 The deadline for changing your mind

You may cancel your pre-order at any time before the product ships for a full refund. If you change your mind about a delivered product, you must let us know no later than 14 days after the day we deliver it.

6.4 How to let us know

To let us know you want to change your mind, contact us.

6.5 You have to return the product at your own cost

You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost unless we offered free returns when you bought the product.

You can:

bring the product to our premises at Conifers, West End Road, Kempston, Bedford MK43 8RU, United Kingdom. Please contact us in advance to agree a suitable date/time. You will need your email receipt and the card you paid with;
send the product back to us at the above address, using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don't do this and we don't receive the goods at all or within a reasonable time, we won't refund you the price. For help with returns, contact us.

6.6 We only refund standard delivery costs (if applicable)

We don't refund any extra you have paid for express delivery or delivery at a particular time.

6.7 We reduce your refund if you have used or damaged a product

If you handle the product in a way that would not be acceptable in-store, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not “as new”, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. We can advise you on whether we are likely to reduce your refund if you contact us.

6.8 When and how we refund you

If you tell us you've changed your mind about a product that hasn't been delivered or one that we are collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

7 You have rights if there is something wrong with your product

If you receive the wrong product or you think there is something wrong with your product, you must contact us and we would ask that you do so as soon as possible. We may ask you to return the incorrect or faulty product to us and will provide you with a pre-paid returns label. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have different options for resolving disputes with us.

8 We can change products and these terms

8.1 Changes we can always make

We can always change a product:

to reflect changes in relevant laws and regulatory requirements;
to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.

8.2 Changes we can only make if we give you notice and an option to terminate

If we propose making any other changes to a product or these terms, we'll notify you, and you can then contact us to end the contract before the change takes effect and receive a refund for any products you've paid for but not received.

9 We can suspend supply (and you have rights if we do)

9.1 Why we do this

We do this to:

deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; or
make changes to the product (see “We can change products and these terms” above).

9.2 What we do when we suspend supply

We will contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than 3 months, you can contact us to end the contract, and we'll refund any sums you've paid in advance for products you won't receive.

10 We can withdraw products

We can stop providing a product. We will let you know and refund any sums you've paid in advance for products which won't be provided.

11 We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

you don't make any payment to us when it's due, and you still don't make payment within 14 days of our reminding you that payment is due;
you don't, within a reasonable time of us asking for it, provide us with information, cooperation, or access that we need to provide the product; or
you don't, within a reasonable time, allow us to deliver the product to you.

12 We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control.As long as we have taken the steps set out in section 4, we're not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

13 Custom Branding (Branding Pack)

If you purchase the Branding Pack add-on, you are responsible for providing high-resolution artwork (PNG/JPG) that you have the legal right to use. We will not print copyrighted material without permission.

14 Warranty

We stand behind the quality of our products. Every AirDugOut comes with the following warranty against non‑human damage:

Air columns (structural tubes and inflation valves): 5 year warranty against non‑human damage.
Fabric (canopy and panels): 1 year warranty against non‑human damage.

This warranty does not cover:

Human-caused damage, including malicious damage, vandalism, or misuse.
Damage caused by extreme weather events exceeding the stated operational wind tolerance.
Wear and tear on the carry bag or aesthetic scuffs on the PVC canopy.

If you believe you have cause to claim against this Warranty, please contact us for further information.

15 We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy.

16 You have options for resolving disputes with us

16.1 Our complaints policy

We will do our best to resolve any problems you have with us or our products.

16.2 You can go to court

These terms are governed by English law, and wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.